Privacy Policy

Last updated: 7/17/2025

1. Information We Collect

Personal Information

• Full name and contact details
• Date of birth and identification information
• Employment and income details
• Financial information and credit history
• Residential address and history

Business Information

• Business name and ABN/ACN
• Business structure and industry
• Financial statements and tax returns
• Business bank statements
• Trading history and projections

Technical Information

• IP address and device information
• Browser type and version
• Website usage and navigation data
• Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

• Match you with suitable lenders
• Process and forward your loan applications
• Verify your identity and information
• Communicate with you about your application
• Improve our services and website
• Comply with legal and regulatory requirements
• Prevent fraud and maintain security

3. Information Sharing

We may share your information with:

Licensed Lenders

• Banks and financial institutions
• Non-bank lenders
• Credit unions and building societies
• Alternative finance providers

Service Providers

• Credit reporting agencies
• Identity verification services
• Document verification providers
• IT and cloud service providers
• Marketing and analytics services

Legal Requirements

• Government agencies and regulators
• Law enforcement when required
• Courts and tribunals
• Professional advisors

4. Overseas Disclosure

Your information may be disclosed to recipients overseas, including:

• Cloud service providers in secure jurisdictions
• International lenders (with your consent)
• Verification services in various countries
• Our overseas service providers and contractors

We ensure appropriate safeguards are in place when transferring information overseas.

5. Data Security

We protect your information through:

• SSL encryption for data transmission
• Secure data storage and access controls
• Regular security audits and updates
• Staff training on privacy and security
• Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide our referral services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements

Generally, we retain information for 7 years after your last interaction with us, unless longer retention is required by law.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Make a complaint about privacy breaches
• Request deletion of information (in certain circumstances)
• Opt-out of marketing communications

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertising
• Prevent fraud and improve security

You can control cookies through your browser settings, but this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us through our website contact form or customer service channels.

12. Complaints

If you believe we have breached your privacy, please contact us first. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).